Return and Refund Policy

Return and refund claims are to be claimed within 6 days after order has been received.

 

1. Minor damage is found on the product:

No refund will be provided for the same we will rectify it by sending our service provider; in an event that we do not have a service provider in your area we will refund an amount which will suffice for rectification of the minor damage as per our estimate. This decision we be final and will stand unchallenged. The time frame required to resolve such a situation will be within 10 working days.

 

2. Product part is found damaged:

No refund will be provided for the same we will rectify it by sending our service provider; in an event that we do not have a service provider in your area we will send the required part. The time frame required to resolve such a situation will be within 10 to 18 working days.

 

3. Product is found damaged completely:

Full refund or replacement will be provided for the same if it cannot be rectified by our service provider. The refund and or replacement will be provided only after the product has reached back to our premises. The time frame required to resolve such a situation will be within 15 to 25 working days.

 

4. Product sent is of the wrong size:

Full refund or replacement will be provided for the same if it cannot be rectified by our service provider. The refund and or replacement will be provided only after the product has reached back to our premises. The time frame required to resolve such a situation will be within 15 to 25 working days.

 

5. Product sent is of the wrong colour:

Full refund or replacement will be provided for the same if it cannot be rectified by our service provider. The refund and or replacement will be provided only after the product has reached back to our premises. The time frame required to resolve such a situation will be within 15 to 25 working days.

 

6. Wrong model sent:

Full refund or replacement will be provided for the same as per customer’s choice. The refund and or replacement will be provided only after the product has reached back to our premises. The time frame required to resolve such a situation will be within 15 to 25 working days.

 

7. Product cannot be taken to the premises where it has to be installed:

If it is not possible to take the entire box containing the furniture because of it weight, size or any other reason; to the intended place of installation we urge you to open up the package and have it moved in parts to the respective location. Incase if the article is in a single large piece for example a sofa; we request you to kindly yourself assert as to how the article will reach the intended place of where it will finally rest for use and for this kind of situation Komfort Furnishers will not be responsible for damage or any other effects on the article, it will be the clients sole responsibility. In such an event no refund will be provided.

 

8. Delay in delivery of the product:

Once product is dispatched we trust the courier service agencies to deliver the same within the best time frame, but if there is an instance where there might be a delay we request the client to bear with the same. No refund will be provided, a discount may be provided as a regret for the inconvenience caused on account of the logistic provider.

 

9. Product ordered is out of stock:

Generally we are never out of stock as we are a manufacturing unit, but in the event there is an issue we will immediately refund all payments made by our client within a 48 hour bank working time frame, a discount may be provided as a regret for the inconvenience caused on our account.

 

10. Quantity delivered is less as compared to the order:

Balance or pending quantity will be sent within a period of 7 to 10 working days.

 

11. Exchange Policy:

In case if a client has asked for an exchange request for the following issues such as minor damage is found on the product, product part is found damaged, product is found damaged completely, product sent is of the wrong size, product sent is of the wrong colour or wrong model sent we will try to resolve the matter in the quickest and simplest manner first, if the same fails we will exchange the product after we have first collected the previous delivered product. If the product is out of stock we will refund the clients payment.

 

12. Shipping and packing charges:

All shipping and packaging charges which occur due to the errors caused by Komfort Furnishers will be borne and taken care by Komfort Furnishers and all shipping and packaging charges which occur due to the errors caused by Client will be borne and taken care by the Client.